Refund & cancellation policy

Plans and credit packs are prepaid. Credits are spent when you run a generation, and every generation costs us real compute the moment it runs — that cost is not recoverable once an image or video has been produced and delivered to you. So refundability tracks whether the credits have been used, not simply how long ago you paid.

You can try the studio and see real output before paying anything. We expect you to use that free allowance to decide whether the product is for you.

No time limit and no questions on any of the following:

• A duplicate or double charge.
• A charge that was captured but where the plan or credits were never applied to your account. You choose: we apply what you paid for, or we refund it.
• A charge you did not authorise.
• A charge made after you cancelled, where the cancellation was recorded before the renewal date.
• If we discontinue the service, we refund the unused portion of any prepaid term on a pro-rata basis.

You can request a full refund within 14 days of your first subscription charge, provided you have used no more than 10% of that plan’s monthly credits, or 25 credits, whichever is greater. We refund the full amount, cancel the subscription, and remove the remaining credits.

If you have used more than that within the 14 days, the compute has already been spent, so we do not refund cash — but contact us anyway. If the product genuinely did not do what we said it would, we will make it right with credits or a partial refund at our discretion.

After 14 days, subscription charges are not refundable. You can still cancel at any time (below).

Renewal charges are not refundable as a rule, with one deliberate exception: if you contact us within 7 days of a renewal and you have not used any credits from the new period, we will refund that renewal in full and cancel the plan. If you forgot to cancel, this is the path — please use it rather than disputing the charge with your bank.

We email you before a renewal is charged. Keeping an eye on that notice is the easiest way to avoid an unwanted charge entirely.

Annual plans are paid for the full year upfront and carry the same 14-day, low-usage refund window as any other first charge. After that window, unused months are not refundable if you cancel mid-term — you keep full access and your credits until the end of the paid year. Please choose annual only if you are confident about the year.

A top-up pack is refundable within 14 days of purchase only if it is completely unused. Plan credits are always spent before top-up credits, so an untouched pack is easy for us to verify. Once any credit from a pack has been spent, that pack is no longer refundable — credits within a pack cannot be partially refunded.

If a generation fails on our side, its credits return to your balance automatically. You do not need to contact us and you do not lose anything. This is a credit correction, not a payment refund, and it does not consume any of the windows above.

• Credits already spent on a completed generation. The compute is gone and the output is yours to keep and use commercially.
• Dissatisfaction with the look of a completed generation. AI output is variable by nature — results differ between runs and depend on your brand setup and inputs. The remedy is to regenerate, and if we got it badly wrong we will put credits back. It is not a cash refund.
• Charges older than the windows above, other than the always-refunded cases.
• Accounts we terminate for a breach of the Terms of Service. Remaining credits are forfeited.
• Charges where the credits were bought and spent through abuse of the credit system.

Cancel any time, yourself, from the brand’s billing page in the product — no email required and no retention call. Cancelling stops all future charges immediately. You keep full access and your remaining credits until the end of the period you have already paid for; nothing is cut off early.

Cancelling is not the same as requesting a refund. If you want money back as well, tell us — cancelling on its own does not trigger a refund.

Email support@mmntproductions.com from the address on your account, with the approximate charge date and amount. That is all we need to find the order.

We reply within 24 hours on weekdays and give you a decision within 48 hours. Approved refunds are submitted to our payment processor within 5 business days.

Refunds are returned to the original card used for the purchase, through Mastercard Payment Gateway Services. We cannot refund to a different card, to a bank account, or in cash — we never hold your card details ourselves.

Refunds are issued in the currency the charge was originally settled in. If your bank converted the charge, the amount you see returned can differ slightly from what you were debited because of exchange rate movement and your bank’s fees; that difference is set by your bank, not by us, and we cannot reimburse it.

Once submitted, a refund typically appears on your statement within 5–10 business days, depending on your bank. Whenever we refund money for a purchase, the credits that purchase granted are removed from the balance at the same time.

If something looks wrong, please write to support@mmntproductions.com first. We would much rather fix a billing mistake directly and quickly than have it go through a bank dispute — in practice we resolve them faster than your bank will, and the always-refunded list above covers the cases people usually dispute.

We may update this policy as the product changes. The version in force for any purchase is the one published on the date of that charge, and we will communicate material changes in the app.

Refund, billing, or cancellation questions: support@mmntproductions.com.